How do I make a complaint?
Updated 17 January 2019
We hope you never have to complain, but if you do, please email us and we'll look into it for you.
Or you can write to:
Platform Client Services,
Please include your Retiready plan number.
Our complaints procedure will give you more information.
We report details of our complaints to the Financial Conduct Authority (FCA) twice a year. You can find out more about our latest complaints report here.