No you don't need a financial adviser to have a Retiready account. This service is for people who want to take control of their retirement planning and choose their own investment without advice. We can’t give you advice. However, if there's anything you're unsure, we recommend you speak to a financial adviser. If you don’t have a financial adviser, you can find one in your area by visiting MoneyHelper, or find out more about advice services supported by Aegon by visiting Origen.

Origen Financial Services Ltd is wholly owned by Aegon UK plc but operates independently to us.

If you have an adviser and you want them to have access to your Retiready account, we can arrange for them to have information-only access. This means we can provide your adviser with information about your account by either post or on the phone, however, we’re unable to give them direct access to your online account. If you want your financial adviser to have information-only access, please complete the following steps:

• Complete and sign a Letter of Authority that your adviser will provide and includes:
  • your full name and address, including postcode, and your Retiready plan number. If you don’t have a note of your plan number, please provide your National Insurance number and Date of Birth.
  • the full company name and address and where possible the name of your adviser at that company.
• Please send your request by post to Aegon Digital Solutions, Sunderland, SR43 4DL.

You can also add or remove a financial adviser by completing the Add, remove or change a financial adviser or third party form and emailing it to clientsupport@arc.aegon.co.uk

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and don't include any personally sensitive, financial or banking information that hasn't been appropriately secured. If you have access to our online services, you may be able to log in and complete your action securely.

Once your request has been received, we’ll contact you to let you know this has been completed. We’ll then supply the necessary information to your adviser within five working days.

Please be aware that we’re unable to provide projections or illustrations to your adviser and that you’ll have access to these within your Retiready document library that you can share with them.