Frequently asked questions  

Yes, you can email us to cancel within 30 days of receiving your contract details. Your cancellation period will start when your investment contract becomes available in your document library. 

If you decide to cancel, we'll use the same bank details you paid with to return your money. We'll also close your online account on Retiready.

Regular and single payments

You'll only be able to cancel the first contribution you make to your Retiready pension, whether it's a single or regular contributions. 

You can cancel or reduce the amount you contribute at any time but only your first payment is covered by our 30 day policy. 

Opt-out rights for pensions through employers

If you're automatically enrolled into your SIPP or choose to opt in, you'll have one month to opt out - this replaces your cancellation rights. You'll be told about your opt-out period by your employer. If you're an 'entitled worker' and decide to join, you still have the right to cancel your SIPP and won't have the right to opt out.

Transfers

Any transfers you make from other pension schemes can be cancelled separately. However, your previous provider doesn’t have to take the money back and they might charge you to do so. 

If your transfer is from an existing Aegon plan we’ll re-open your previous pension plan if your cancellation is within the 30 day period. 

You might get back less than you invested if your investment value has fallen before we received your cancellation request. 

We can’t repay more than your original investment.