What you need to do next...
- Please choose option 1 or option 2 below to confirm your identity.
- Ask a person from the list below to certify each document you send to verify it's a true copy of the original.
Identification needed to take your benefits
We must confirm your identity when you take your pension benefits - to comply with UK Money Laundering Regulations and guidance, and to protect you and us from financial crime, we’ll require evidence of identity when we pay your pension benefits.
We may get evidence of identity by using reference
agencies to carry out a search of sources of information about you (an identity search). This doesn’t affect your credit rating. If this identity search fails we may ask you for documents to confirm your identity. That’s why we ask you to send certain documents. Please send us copies of your documents, not originals, to:
Retiready Support
Aegon Digital Solutions,
Sunderland,
SR43 4DL
Select the relevant option below to see what you need to send us.
Option 1
Send us:
- A postal bank statement less than three months old for a personal account in your name, or where you are a joint account holder. The postal statement must be for the account that we’re paying the benefits to, and have been sent to, and show your home address. You can also send a bank statement obtained from your branch (showing your home address and that it was printed or stamped in branch).
- We also need one of the following documents:
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Acceptable documents
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Current passport
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Current photo card driving licence (full or provisional)
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National identity card
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Identity card issued by the Electoral Office for Northern Ireland
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Current UK firearms certificate
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Option 2
Send us:
- A postal bank statement less than three months old for a personal account in your name, or where you are a joint account holder. The postal statement must be for the account that we’re paying the benefits to, and have been sent to, and show your home address. You can also send a bank statement obtained from your branch (showing your home address and that it was printed or stamped in branch).
- We also need one document from list A and one from list B
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List A
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Current (old pre-photocard style) full UK driving licence
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Proof of benefit entitlement in the last three months
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HMRC tax notification quoting your National Insurance number sent to your home address - dated within three months
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Instrument of a court appointment (such as liquidator or grant of probate)
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Council tax demand letter or statement (valid for current tax year)
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List B
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Credit card or bank statement received in the last three months
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Mortgage statement received in the last three months
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Local authority rent card or tenancy agreement - dated within three months
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Utility bill - dated within three months
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TV licence renewal letter - dated within 12 months
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Solicitor letter confirming completion of house purchase or land registration - dated within three months
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Confirmation of a government or local authority entitlement to benefit payment, tax credits, pension, educational grant, etc - dated within three months
|
Who can certify a document and how do they do it?
Copies of documents can be certified by one of the following people:
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We accept
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|---|
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Accountants
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Armed forces officer
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Bank/building society official
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|
Commissioner of Oaths
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Councillor (local or county)
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Financial Conduct Authority (FCA) regulated person
|
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FCA regulated financial services intermediary (for example, stockbroker or insurance broker)
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|
FCA regulated financial advisers
|
|
Member of the judiciary/justice of the peace
|
|
Job centre employee
|
|
Member, associate or fellow of a financial services professional body
|
|
We accept
|
|---|
|
Paralegal (certified or qualified paralegal or associate member of the Institute of Paralegals)
|
|
Post office official (through the post offices' certification service)
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|
Ministers of religion
|
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Member of parliament, or Scottish/Welsh/Northern Ireland Assembly member
|
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Doctors/nurses or dentists
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Serving police officer
|
|
Solicitor/lawyer/advocate
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|
Social worker
|
|
Teacher/lecturer
|
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Embassy, consulate or high commission officer in the country of issue
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Notary public
|
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Government department, member of staff or official
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For documents with a photo, the certifying person should write the following on the copy document:
'I certify this to be a true likeness of <individual's name> and that this document is certified to be a true copy of the original seen by me’
For documents without a photo, the certifying person should write the following on the copy document:
‘I certify this to be a true copy of the original seen by me’
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The person certifying should
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Print their name in block capitals
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Write or stamp the name of the company they work for
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State their occupation and role within the company
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Sign their declaration
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Provide contact telephone number
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Write the date the certification took place
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If you deal with assets under a power of attorney, we regard you, as well as the policyholder as a customer. This means we must confirm that the power of attorney is valid and verify both your identities. To do this we need:
Power of attorney document
Please send a certified copy of the power of attorney issued by the Office of the Public Guardian. It must:
- state on each photocopied page that it’s a true and complete copy of the original;
- be signed by either the donor (if the donor still has mental capacity), or
- a solicitor, a notary or notary public, or a stockbroker. No-one else may certify a copy of a power of attorney.
Payments to a power of attorney can only be made to a designated power of attorney bank account set up on behalf of the policyholder, and not directly to the power of attorney.
For English/Welsh Lasting Powers of Attorney, the certifying person should write the following on the copy document: "I certify this is a true and complete copy of the corresponding page of the original lasting power of attorney" on each page and then on the final page "I certify this is a true and complete copy of the lasting power of attorney", along with signing and dating.
For Scottish Continuing Powers of Attorney, the certifying person should write the following on the copy document: "I certify this page to be a true and complete copy of the corresponding page of the original instrument" and on the final page "I certify the foregoing reproduction to be a true and complete copy of the original instrument" along with signing and dating.
Identity verification
We need two sets of identity documents for both you and the policyholder.
- Please choose option 1 or option 2 below to confirm your, and the policyholders identities.
- Each copy document you send us must be certified by a person from the list below that it's a true copy of the original.
Option 1
Send us:
- A postal bank statement less than three months old for a personal account in your name, or where you are a joint account holder. The postal statement must have been sent to, and show your home address. You can also send a bank statement obtained from your branch (showing your home address and that it was printed or stamped in branch).
- We also need one of the following documents:
|
Acceptable documents
|
|---|
|
Current passport
|
|
Current photo card driving licence (full or provisional)
|
|
National identity card
|
|
Identity card issued by the Electoral Office for Northern Ireland
|
|
Current UK firearms certificate
|
Option 2
Send us:
- A postal bank statement less than three months old for a personal account in your name, or where you are a joint account holder. The postal statement must have been sent to, and show your home address. You can also send a bank statement obtained from your branch (showing your home address and that it was printed or stamped in branch).
- We also need one document from list A and one from list B
|
List A
|
|---|
|
Current (old pre-photocard style) full UK driving licence
|
|
Proof of benefit entitlement in the last three months
|
|
HMRC tax notification quoting your National Insurance number sent to your home address - dated within three months
|
|
Instrument of a court appointment (such as liquidator or grant of probate)
|
|
Council tax demand letter or statement (valid for current tax year)
|
|
List B
|
|---|
|
Credit card or bank statement received in the last three months
|
|
Mortgage statement received in the last three months
|
|
Local authority rent card or tenancy agreement - dated within three months
|
|
Utility bill - dated within three months
|
|
TV licence renewal letter - dated within 12 months
|
|
Solicitor letter confirming completion of house purchase or land registration - dated within three months
|
|
Confirmation of a government or local authority entitlement to benefit payment, tax credits, pension, educational grant, etc - dated within three months
|
Who can certify a document and how do they do it?
Copies of documents can be certified by one of the following people:
|
We accept
|
|---|
|
Accountants
|
|
Armed forces officer
|
|
Bank/building society official
|
|
Commissioner for Oaths
|
|
Councillor (local or county)
|
|
Financial Conduct Authority (FCA) regulated person
|
|
FCA regulated financial services intermediary (for example, stockbroker or insurance broker)
|
|
FCA regulated financial advisers
|
|
Member of the judiciary/justice of the peace
|
|
Job centre employee
|
|
Member, associate or fellow of a financial services professional body
|
|
We accept
|
|---|
|
Paralegal (certified or qualified paralegal or associate member of the Institute of Paralegals)
|
|
Post office official (through the post offices' certification service)
|
|
Ministers of religion
|
|
Member of parliament, or Scottish/Welsh/Northern Ireland Assembly member
|
|
Doctors/nurses or dentists
|
|
Serving police officer
|
|
Solicitor/lawyer/advocate
|
|
Social worker
|
|
Teacher/lecturer
|
|
Embassy, consulate or high commission officer in the country of issue
|
|
Notary public
|
|
Government department, member of staff or official
|
For documents with a photo, the certifying person should write the following on the copy document:
'I certify this to be a true likeness of <individual's name> and that this document is certified to be a true copy of the original seen by me’
For documents without a photo, the certifying person should write the following on the copy document:
‘I certify this to be a true copy of the original seen by me’
|
The person certifying should
|
|---|
|
Print their name in block capitals
|
|
Write or stamp the name of the company they work for
|
|
State their occupation and role within the company
|
|
Sign their declaration
|
|
Provide contact telephone number
|
|
Write the date the certification took place
|
If no identity documents exist
Send us:
- A letter from the matron or manager of the nursing home, or
- A letter or statement from a person in a position of responsibility, verifying the identity of the individual in the nursing home. People in positions of responsibility include:
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Suitable options
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|---|
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Solicitors
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|
Doctors
|
|
Ministers of religion
|
|
Teachers
|
|
Social workers
|
If you have identity documents
- Please choose option 1 or option 2 below to confirm your identity.
- Each copy document you send us must be certified by a person from the list below that it's a true copy of the original.
Option 1
Send us:
- A postal bank statement less than three months old for a personal account in your name, or where you are a joint account holder. The postal statement must have been sent to, and show your home address. You can also send a bank statement obtained from your branch (showing your home address and that it was printed or stamped in branch).
- We also need one of the following documents:
|
Acceptable documents
|
|---|
|
Current passport
|
|
Current photo card driving licence (full or provisional)
|
|
National identity card
|
|
Identity card issued by the Electoral Office for Northern Ireland
|
|
Current UK firearms certificate
|
Option 2
Send us:
- A postal bank statement less than three months old for a personal account in your name, or where you are a joint account holder. The postal statement must have been sent to, and show your home address. You can also send a bank statement obtained from your branch (showing your home address and that it was printed or stamped in branch).
- We also need one document from list A and one from list B
|
List A
|
|---|
|
Current (old pre-photocard style) full UK driving licence
|
|
Proof of benefit entitlement in the last three months
|
|
HMRC tax notification quoting your National Insurance number sent to your home address - dated within three months
|
|
Instrument of a court appointment (such as liquidator or grant of probate)
|
|
Council tax demand letter or statement (valid for current tax year)
|
|
List B
|
|---|
|
Credit card or bank statement received in the last three months
|
|
Mortgage statement received in the last three months
|
|
Local authority rent card or tenancy agreement - dated within three months
|
|
Utility bill - dated within three months
|
|
TV licence renewal letter - dated within 12 months
|
|
Solicitor letter confirming completion of house purchase or land registration - dated within three months
|
|
Confirmation of a government or local authority entitlement to benefit payment, tax credits, pension, educational grant, etc - dated within three months
|
Who can certify a document and how do they do it?
Copies of documents can be certified by one of the following people:
|
We accept
|
|---|
|
Accountants
|
|
Armed forces officer
|
|
Bank/building society official
|
|
Commissioner for Oaths
|
|
Councillor (local or county)
|
|
Financial Conduct Authority (FCA) regulated person
|
|
FCA regulated financial services intermediary (for example, stockbroker or insurance broker)
|
|
FCA regulated financial advisers
|
|
Member of the judiciary/justice of the peace
|
|
Job centre employee
|
|
Member, associate or fellow of a financial services professional body
|
|
We accept
|
|---|
|
Paralegal (certified or qualified paralegal or associate member of the Institute of Paralegals)
|
|
Post office official (through the post offices' certification service)
|
|
Ministers of religion
|
|
Member of parliament, or Scottish/Welsh/Northern Ireland Assembly member
|
|
Doctors/nurses or dentists
|
|
Serving police officer
|
|
Solicitor/lawyer/advocate
|
|
Social worker
|
|
Teacher/lecturer
|
|
Embassy, consulate or high commission officer in the country of issue
|
|
Notary public
|
|
Government department, member of staff or official
|
For documents with a photo, the certifying person should write the following on the copy document:
'I certify this to be a true likeness of <individual's name> and that this document is certified to be a true copy of the original seen by me’
For documents without a photo, the certifying person should write the following on the copy document:
‘I certify this to be a true copy of the original seen by me’
|
The person certifying should
|
|---|
|
Print their name in block capitals
|
|
Write or stamp the name of the company they work for
|
|
State their occupation and role within the company
|
|
Sign their declaration
|
|
Provide contact telephone number
|
|
Write the date the certification took place
|