Moving to Retiready

Investor action required. Our Retiready Solution ISA funds changed on 7 November 2024. Any previous investment in these funds has been moved to the cash facility. Find out more.

Moving to online statements: If you've recently received a letter about moving to online statements and are needing help with logging in, activating or updating your email address or document preference, please call us on 0333 011 0096 and choose option 1(call charges will vary). Unfortunately, we're not able to help you with this using Webchat, as informed in the letter. You'll need your account number (from, for example, a statement) or National Insurance number.

Tax year end – view our deadlines to make sure you submit applications and payments in time.

Due to scheduled maintenance on our sites, this service will be unavailable from Friday 20 February at 6.00pm to Saturday 21 February at 6.00pm. This service will also be unavailable on Sunday 22 February from 6.30am to 11.30am.

Do you need to activate your Retiready account?

If you've recently received a letter or email from us about getting started with Retiready, choose from the options below. Your letter or email will have all the details you need to activate your account. If you need more help, please call us on 03456 100 072. Call charges will vary.

You received a letter telling you we've transferred your existing pension

Select this option if we've written to you about your existing Aegon pension being moved to a new Retiready Pension. Have your letter to hand and use your unique customer ID to activate your digital account.

Your unique customer ID is a 10 digit code.

You received an email about your workplace pension

Select this option if we emailed you about your employer pension scheme to activate your Retiready account.

Got a question before you get started?

Chat to us online
Send us an email
Follow us on X
Search our FAQs

Previous slide Next slide

Important message